You can click the icon to check the status. When the driver is installed successfully, you will be able to see an icon at the lower right corner of PC. Hence, it is necessary for you to check the installing status of the driver in this case. If you connect your Android phone with a USB cable, this issue may also be caused by the driver installation failure. Inspect the Installing Status of the Driver on PC So you can attempt to use other USB ports or USB cables. If it still does not work, maybe there is something wrong with the USB port or USB cable. You can plug out the USB cable from your computer and then re-connect your phone to PC. Then you can try to launch the software once again and go with the on-screen prompts to make the device be recognized. Stop using the program on your computer and then turn it off. If there is any update available, you should go with the instructions to upgrade the software.Ģ) Directly download the latest version of the software. To ensure that, you have two ways:ġ) Click menu icon on the top right corner of the program and choose Check for Update option. Install the Latest Version of the ProgramĪn outdated version of the program would cause the recognition failure so installing the most recent software version is also a solution to solve the problem. To confirm that, you can go to the corresponding page - MobiKin Assistant for Android, MobiKin Doctor for Android, MobiKin Transfer for Mobile, MobiKin Eraser for Android, MobiKin Backup Manager for Android or MobiKin Recovery for WhatsApp to have a check. It is possible that your Android phone is not supported by the software, so you need to ensure whether your mobile phone is on the supported devices list beforehand. Make Sure Your Phone is Supported By the Program

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