Time is running, academic years has started againsince a few weeks and my son is missing a very useful and helpful tool. I did try the solution as described on prodesigntools but it is not working for me. How to get a back up of the software for which I paid (CS5.5 Dutch) and this without accepting the Adobe representative's 'solution' which is making us buy the CS6 upgrade (another few 100 euros more). Please, all I want to know is: I spent 300+ € on Adobe CS5.5 Design Standard Student and Teacher Edition, I lost the physical DVD - this can happen to anyone (we did move homes in August) - and I need to reinstall the soft on a new laptop HP dv7. he said this would be a risk to take and that I should inform me more on the web. When telling the representative over the phone that I was not proficient in picking up soft from the web and that I read that many softs are 'contaminated' with virus, etc. I just wanted to say that, apart from the completely useless discussion I had with this representative, I find it scandaluous that Adobe representatives propose to genuine customers to go find a pirate copy on the web and to validate this copy with the Adobe serial number. Of course, he was much more explicit by phone concerning point 2. I even got these 2 points in a support_noreply email confirming my phone contact with them.

Go on the web, find ANY copy of the CS 5.5 Dutch and activate it with my Adobe serial, which would make it genuine. Buy the CS6 upgrade which would validate my CS5.5!!!!Ģ. He told me however there were two solutions:ġ. 9 I called the Adobe support number in Belgium explaining and asking for a download link or a new DVD of the CS5.5 or any other help and the representative told me they did not have a download link for the CS 5.5 nor was there a way for me to order a replacement DVD. On ApAdobe sent us the confirmation of acceptance and the serial number by email.Īfter buying him a new laptop a few weeks ago he needed to reinstall the CS 5.5 but I can not find back the DVD. I bought the physical Adobe Creative Suite 5.5 Design Standard Student and Teacher Edition, Windows 7, in Dutch language for my son (client 0284436485), and he went through the procedures for academic status review. I hope I can get more results with any representatives in the forum.

I am writing this post here as Adobe representatives are not very helpful by phone and I am out of ideas.

Adobe design standard cs5 serial number